Man with Van Belgravia Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Belgravia provides man and van, moving, and related removal services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or company requesting the services.

We, us, our means Man with Van Belgravia, providing man and van and removal services.

Services means the transport, loading, unloading, packing assistance, and any related services we agree to provide.

Goods means any items, property, or belongings that are handled, carried, or stored by us in the course of providing the services.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.

2. Service Scope

We provide man and van and removal services for domestic and commercial customers, including collection, transport, and delivery of goods, and where agreed, limited packing or unpacking assistance. Our service area covers Belgravia and surrounding locations as well as other areas within the United Kingdom by prior agreement.

The specific details of your service, including the date, time, collection and delivery addresses, number of operatives, size of vehicle, and any special requirements, will be agreed at the time of booking and confirmed as part of the contract.

3. Booking Process

3.1 Booking request

You may request a booking by providing full and accurate information about the job, including but not limited to property access, floor levels, parking conditions, the approximate volume or list of items, and any special items such as pianos, safes, large appliances, or fragile goods.

3.2 Quotations

Any quotation we provide is based on the information you supply. Quotations are normally given as either a fixed price for the described work or an hourly rate with a minimum charge. Quotations are valid only for the period stated in them or, if no period is stated, for 30 days from the date issued. We reserve the right to revise a quotation if the information provided proves inaccurate or incomplete.

3.3 Confirmation of booking

Your booking is only confirmed when we expressly accept it and, where applicable, when any required deposit or prepayment has been received. We may decline a booking at our discretion, for example where access or safety cannot be reasonably ensured, or where the work falls outside our usual scope.

3.4 Changes to bookings

If you need to amend the date, time, addresses, or scope of the work after a booking has been confirmed, you must inform us as soon as reasonably possible. We will try to accommodate changes but this cannot be guaranteed, and additional charges may apply where changes affect the duration of the job, the required number of staff, or the size of vehicle.

4. Customer Obligations

4.1 Access and parking

You are responsible for ensuring suitable access to the property at both collection and delivery addresses, including arranging any necessary parking permits or suspensions. Any parking fees, fines, or penalties incurred as a result of inadequate parking arrangements may be added to your final bill.

4.2 Packing and preparation

Unless otherwise agreed in writing, you are responsible for packing, securing, and labelling your goods so that they can be safely moved and transported. Fragile items must be properly protected. Any disconnection and reconnection of appliances, dismantling or reassembly of furniture, or similar tasks are your responsibility unless these services are explicitly included in our quotation.

4.3 Presence on the day

You or your authorised representative should be present at collection and delivery to direct the work, confirm the items to be moved, and sign relevant documents. If no one is present, we will act according to our understanding of the agreed instructions and shall not be liable for any loss, damage, or cost arising from any misunderstanding.

5. Payments and Charges

5.1 Rates and pricing

Charges may be based on a fixed price or on hourly rates, with a minimum charge period, as agreed at the time of booking. Additional charges may be incurred for waiting time caused by delays beyond our control, for extra labour required, for additional journeys, or for unforeseen access issues.

5.2 Deposits

We may require a deposit to secure a booking. The amount and due date of the deposit will be specified at the time of booking. Your booking will not be confirmed until the deposit is received, where one is required.

5.3 Payment methods and timing

Unless otherwise agreed, payment of the balance is due immediately upon completion of the service on the day of the move. We may accept various forms of payment as communicated to you during the booking process. We reserve the right to require full payment in advance for certain jobs.

5.4 Overdue amounts

If payment is not made when due, we may charge interest on overdue sums at the applicable statutory rate until payment is received in full. We also reserve the right to recover all reasonable costs incurred in obtaining payment, including any collection agency and legal fees.

6. Cancellations and Rescheduling

6.1 Your right to cancel

You may cancel your booking subject to the following:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at our discretion, subject to any reasonable administrative charges.

If you cancel within 48 hours of the scheduled start time, we may retain part or all of your deposit and may apply a cancellation fee to cover our lost time and costs.

If you cancel on the day of the booking or fail to be present without prior arrangement, we may charge up to the full quoted amount.

6.2 Rescheduling

If you wish to reschedule, we will make reasonable efforts to agree a new date and time. Rescheduling within 48 hours of the appointment may be treated similarly to a cancellation and rebooking, with potential charges for late changes.

6.3 Our right to cancel or postpone

We may cancel or postpone a booking in circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, unsafe access, or legal restrictions. In such cases, we will aim to reschedule the job at a mutually convenient time. Our liability in such circumstances will be limited to any sums you have paid for the affected booking, which may be refunded if no alternative date can be agreed.

7. Liability for Loss or Damage

7.1 General duty of care

We will exercise reasonable care and skill in providing the services and handling your goods. However, you acknowledge that moving and transportation involve certain inherent risks.

7.2 Exclusions

We are not liable for loss or damage arising from:

Your failure to adequately pack or protect goods, particularly fragile items.

Your failure to disclose items of exceptional value, delicate construction, or unusual size or weight.

Normal wear and tear, minor scratches, or cosmetic damage that may reasonably occur during moving.

Damage to items that are already defective, fragile, or previously repaired.

Loss or damage resulting from your instructions carried out against our advice, or where we have advised that the work is undertaken at your risk.

Loss of data or software from computers, electronics, or storage devices.

7.3 Indirect or consequential loss

We will not be liable for any indirect, special, or consequential loss, including but not limited to loss of profit, loss of revenue, loss of opportunity, or any related costs, even if such loss was foreseeable.

7.4 Limits of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with a single booking is limited to a fair and reasonable amount relative to the price paid for the services. We do not exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability that cannot legally be excluded or limited.

7.5 Notification of loss or damage

You must inspect your goods as reasonably practicable at delivery. Any apparent loss or damage should be reported to us as soon as possible and in any event within a reasonable period after completion of the service, together with supporting details and evidence. Failure to notify us within a reasonable period may affect our ability to investigate and resolve your claim.

8. Items We Do Not Move

8.1 Prohibited and restricted items

We do not carry or handle any goods that are hazardous, illegal, perishable on a time critical basis, explosive, corrosive, flammable, toxic, or otherwise potentially dangerous. This includes but is not limited to gas cylinders, fuel, chemicals, paint thinners, firearms, ammunition, and unlawful substances.

We also reserve the right to refuse to move items that, in our reasonable opinion, present a health and safety risk to our staff or third parties, or which may cause damage to vehicles or property.

8.2 Valuables and personal documents

You are strongly advised not to include cash, jewellery, watches, important documents, or irreplaceable personal items within the goods to be moved. These should be transported personally by you. We accept no liability for loss or damage to such items if they are included against our recommendation.

9. Property Damage

We will take reasonable care to avoid damage to property at collection and delivery addresses. You should inform us of any vulnerable areas, such as weak stair banisters, low ceilings, delicate flooring, or narrow doorways.

We are not liable for damage to premises or property where such damage arises from moving goods under your express direction and against our advice, or where moving items by normal means is not possible and you authorise an alternative method that carries risk.

10. Waste Regulations and Environmental Compliance

10.1 Waste removal

We are primarily a removal and transportation service, not a waste disposal contractor. We will only remove waste or unwanted items where this has been explicitly agreed in advance and where we are permitted to do so under applicable waste regulations.

10.2 Lawful disposal

Any agreed disposal of items will be carried out in line with relevant UK waste legislation and local regulations. We will not transport or dispose of controlled, hazardous, or illegal waste. You are responsible for ensuring that any items you ask us to remove for disposal are lawful and suitable for regular waste or recycling channels.

10.3 Prohibited tipping

We will not engage in fly tipping or any illegal dumping of items. If you request us to dispose of goods in an unlawful manner, we will refuse that request. You remain responsible for any fines, penalties, or liabilities arising from your instructions that breach waste regulations.

11. Delays and Events Beyond Our Control

We will make reasonable efforts to perform the services at the agreed date and time. However, we are not liable for delays or failure to perform where this is due to events beyond our reasonable control, including but not limited to severe traffic, road closures, accidents, extreme weather, mechanical breakdown, strikes, or public emergencies.

Where a delay occurs, we will keep you informed as far as reasonably possible and will aim to complete the service at the earliest opportunity. You will remain responsible for any additional costs arising from such delays where they are not within our control, such as extended parking charges or building access fees.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as practicable, providing full details so that we can investigate. We take complaints seriously and will aim to respond promptly and fairly.

If a dispute cannot be resolved informally, you and we may consider alternative dispute resolution mechanisms. These Terms and Conditions do not affect your statutory rights as a consumer under applicable UK law.

13. Privacy and Data Protection

We collect and process personal information for the purpose of handling enquiries, managing bookings, and providing services. We will only use your personal data in accordance with applicable data protection legislation and for legitimate business purposes such as administration, accounting, and, where agreed, service updates.

We will take reasonable measures to keep your information secure and will not sell your data to third parties. We may share data where necessary with service providers or authorities for the performance of the contract or where required by law.

14. Variation of Terms

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that booking, unless a change is required by law or regulatory authority, in which case the updated terms may apply immediately.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking and using our man and van removal services, you confirm that you have read, understood, and agreed to these Terms and Conditions.