These Terms and Conditions set out the basis on which Man With Van Belgravia provides domestic and commercial moving, transport, loading, and related services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair agreement between the parties. For the purposes of these terms, references to “we”, “us”, or “our” mean the service provider, and references to “you” or “the customer” mean the person, business, or organisation arranging the service.

Belgravia man with a van services are often used for furniture transport, small removals, single-item collection, and similar work. These Terms and Conditions apply to all bookings unless otherwise agreed in writing. They should be read carefully before confirming any reservation, as they include important information about the booking process, payment obligations, cancellations, liability, prohibited items, and waste handling requirements.

By proceeding with a booking, you confirm that you are legally able to enter into a contract and that all information you provide is accurate and complete. If any details change after the booking is made, you must notify us as soon as reasonably possible so that we can assess whether the service can still be performed as planned.

1. Booking Process

All bookings are subject to acceptance by us. A booking request may be made by telephone, email, online form, or any other method we make available from time to time. However, a request does not guarantee availability or confirmation. A booking is only formed when we have accepted the job and, where required, received any deposit or advance payment.

When requesting a service from Man With Van Belgravia, you must provide accurate and complete information, including the pickup and delivery addresses, access conditions, item descriptions, floor levels, estimated volume, parking restrictions, and any special handling needs. The price and service level may be based on the information supplied, and any omission or inaccuracy may result in additional charges, delays, or cancellation of the job.

You must ensure that all items to be moved are ready at the agreed time and location. If the scope of work changes after booking, such as an increase in the number of items, additional stops, or unexpected dismantling or carrying requirements, we may revise the price or refuse to proceed if the revised work cannot reasonably be completed within the agreed arrangement.

2. Service Scope and Customer Responsibilities

We will provide the moving or transport service with reasonable skill and care, using suitable vehicles and staffing for the job agreed. The exact service may include loading, transport, unloading, and basic placement of items as agreed in advance. Unless expressly included, services such as packing, specialist dismantling, reassembly, or storage are not part of the standard arrangement.

The customer is responsible for ensuring that items are adequately packed and protected unless packing services have been specifically agreed. Fragile goods, electronics, glass, artwork, and high-value items should be labelled clearly and prepared appropriately. We do not accept responsibility for items that are improperly packed, unstable, hidden, or unsafe to handle due to their condition.

You must also ensure there is lawful and practical access to the premises, that parking or loading arrangements are available, and that any required permits or permissions are obtained. If access is restricted, or if the job cannot proceed due to a lack of access, congestion, unsafe conditions, or non-availability of the customer, additional waiting or abortive charges may apply.

3. Payments

Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed, payment is due immediately upon completion of the service. We may require a deposit, full prepayment, or part payment in advance, especially for larger jobs, weekend services, time-sensitive bookings, or works involving third-party costs.

Accepted payment methods may include bank transfer, card payment, or other methods stated at the time of booking. Any deposit paid is normally applied against the final balance unless the booking is cancelled in circumstances where the deposit is retained under these terms. If payment is not made when due, we may suspend further work, withhold delivery until cleared funds are received, or charge reasonable recovery costs to the extent permitted by law.

All prices are quoted in pounds sterling unless stated otherwise. Quotations are based on the information available at the time and may be revised if the actual service differs materially from what was described. This may include extra labour, waiting time, congestion delays, stair carries, multiple drop-offs, or handling of items requiring special care.

Where hourly pricing applies, time begins when the vehicle and crew arrive at the agreed collection point or another point specified in the booking, and ends when the service is completed or the crew is released. Any minimum charge, call-out fee, or overtime rate will be explained before booking is accepted.

We reserve the right to invoice for reasonable additional costs caused by the customer’s delay, incomplete instructions, inaccessible premises, or late change of schedule. A Belgravia man with van service may also involve parking or waiting expenses where these are unavoidable and properly evidenced.

4. Cancellations and Amendments

You may request a cancellation or amendment by giving notice as soon as possible. The amount charged, if any, will depend on the timing of the cancellation, whether resources have already been allocated, and whether the service was due to start imminently. Cancellations made with reasonable notice may be eligible for a refund of some or all of the amount paid, subject to any non-recoverable costs already incurred.

If you cancel after the crew has been dispatched, or once the job has started, you may be charged in full or in part for time, fuel, labour, and any other costs reasonably incurred. If the customer is not present, cannot provide access, or fails to make items ready at the agreed time, this may be treated as a late cancellation or failed booking.

We may need to cancel or amend a booking due to vehicle breakdown, staff illness, dangerous weather, unsafe conditions, traffic disruption, legal restrictions, or any other event beyond our reasonable control. If this occurs, we will use reasonable efforts to offer an alternative time or date. Our liability for such cancellation is limited to refunding any amounts paid for the affected service, except where the law requires otherwise.

5. Liability and Limitations

We take reasonable care when carrying out each job, but moving work can involve inherent risks. Our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not responsible for loss or damage that arises from events outside our control, from the customer’s own acts or omissions, or from the nature or condition of the items being transported.

We are not liable for pre-existing damage, hidden defects, inadequate packing, unsuitable stacking by the customer, or deterioration caused by ordinary transit risks where the items were not properly prepared. Delicate, antique, glass, or high-value items should be declared in advance so that appropriate precautions can be considered. Where specialist insurance or handling is needed, it is the customer’s responsibility to arrange this unless expressly provided by us in writing.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising from a booking shall not exceed the amount paid or payable for the relevant service, unless a higher limit is agreed in writing.

We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss arising from delay, unless such loss is a foreseeable and direct result of our breach and liability cannot lawfully be excluded.

6. Property, Ownership, and Handling of Items

You warrant that you are the owner of all items handed over for transport or that you have authority from the owner to arrange their movement. We may refuse to carry any item that appears illegal, dangerous, improperly secured, or unsuitable for transport. If we reasonably believe an item may pose a risk to persons, vehicles, or other property, we may decline to load it or may request additional precautions before proceeding.

Unless otherwise agreed, we do not handle hazardous substances, explosives, firearms, live animals, perishable goods, or items requiring specialist regulatory clearance. Any item refused on safety or legal grounds remains the customer’s responsibility. If a delivery is made to a third party, the customer remains responsible for payment and for ensuring that the recipient is authorised to accept the items.

7. Waste Regulations and Disposal

If the service includes removal of unwanted items, packaging, or other waste, the customer must accurately describe what is to be taken away. Waste must be identified in advance so that we can decide whether it can be legally collected and disposed of under applicable UK waste rules. We will only remove waste in a lawful and responsible manner and may refuse items that cannot be handled safely or compliantly.

The customer must not present us with hazardous waste, electrical items requiring special treatment, chemicals, asbestos, clinical waste, or any other regulated substance unless we have expressly agreed in writing and have the lawful means to manage it. The customer is responsible for ensuring that any waste handed over is accurately described and separated from items intended for reuse, sale, or donation.

Where we provide waste collection as part of a man and van Belgravia service, title to the waste passes only when we lawfully accept it for removal. We reserve the right to charge additional fees for disposal, loading, sorting, or handling where the waste is heavier, more complex, or more extensive than described. Any attempt to conceal hazardous or regulated materials may result in immediate termination of the service and recovery of related losses or costs.

8. Delays, Waiting Time, and Failed Access

We will aim to arrive within the estimated time window, but times are approximate unless expressly guaranteed. Arrival may be affected by traffic, weather, route changes, parking availability, or circumstances outside our control. If we are unavoidably delayed, we will endeavour to keep you informed where practical, but we do not accept liability for minor delays that are beyond our reasonable control.

Waiting time caused by late access, missing keys, building restrictions, absent recipients, or incomplete loading may be chargeable. If the job cannot proceed because access is impossible or unsafe, the booking may be treated as cancelled by the customer and the appropriate charges may apply. You must ensure the premises and routes are safe for loading and unloading, and that any necessary lifts, stairs, or access codes have been arranged in advance.

If our team must leave and return due to circumstances caused by the customer, or if a second visit is required because the goods were not ready, additional charges may apply. These charges are intended to cover time and operational costs and will be calculated fairly and reasonably.

9. Insurance, Complaints, and General Provisions

We maintain insurance cover appropriate to the nature of our services, but insurance does not alter the limits of liability stated in these terms. Any claim for loss or damage must be reported promptly, and in any event within a reasonable time after the service has ended. You should retain any packaging and evidence of damage where relevant, as this may be needed for assessment.

Complaints should be raised as soon as possible so that we can investigate the issue properly. We may ask for photographs, descriptions, delivery notes, or other reasonable information. Failure to notify us promptly may affect our ability to assess a claim, although nothing in these terms removes your rights under law.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any term shall be effective unless made in writing, and any delay in enforcing a right shall not prevent us from enforcing it later.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, except where mandatory consumer law provides otherwise.

By booking Man With Van Belgravia, you acknowledge that these terms form the complete agreement between the parties concerning the service, subject to any written variation agreed by both sides. If you do not agree with these terms, you should not confirm or proceed with the booking.